Terms & Conditions

1. Introduction

Welcome to The Sustainable Era (“we,” “us,” or “our”). By accessing or using our website https://thesustainableera.com and purchasing our products, you agree to comply with and be bound by these Terms & Conditions.
Please read them carefully before placing an order. If you do not agree, please refrain from using our website.

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2. Eligibility

By using this website, you confirm that you are at least 18 years old or are accessing it under the supervision of a parent or legal guardian.

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3. Account Registration

You may be required to create an account to place orders. You are responsible for maintaining the confidentiality of your account information and for all activities under your account.
We reserve the right to suspend or terminate accounts in case of suspicious or fraudulent activity.

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4. Product Information

We take utmost care to ensure that all product details, images, and descriptions are accurate. However, minor variations in color, size, or texture may occur due to natural materials, lighting, or display settings.
Prices and availability are subject to change without prior notice.

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5. Orders & Acceptance

• Once your order is placed, you will receive an email confirming that we have received your order.

• A separate email will be sent once your order is dispatched—this will serve as confirmation of acceptance.

• For Cash on Delivery orders, you will receive a confirmation email or SMS. Your order will be processed only after you confirm it.

• We reserve the right to cancel or refuse any order due to stock unavailability, payment issues, or suspected fraud.

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6. Pricing & Payment

All prices are listed in INR (₹) and include applicable taxes unless stated otherwise.
We accept secure online payments through credit/debit cards, UPI, wallets, and other trusted gateways.
In the event of a pricing error, we reserve the right to cancel the order and issue a full refund.

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7. Shipping & Delivery

• Orders are typically delivered within 5–15 business days.

• Delivery timelines may vary depending on your location and product availability.

• Products may be shipped separately if ordered together.

• Our delivery partners will contact you if they are unable to reach your address or deliver at a convenient time.

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8. Cancellations, Returns & Refunds

• Orders can be canceled before dispatch.

• Returns are accepted only for eligible products within 7 days of delivery, provided items are unused, unwashed, and in original packaging.

• Refunds will be processed to your original payment method within 7-14 days after quality checks.
  Please refer to our Return & Refund Policy for detailed information.

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9. Intellectual Property

All content on this website, including images, designs, logos, and text, is the property of The Sustainable Era and protected under applicable copyright and trademark laws.
Reproduction or misuse of our content without prior written consent is strictly prohibited.

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10. Limitation of Liability

We are not liable for any indirect, incidental, or consequential damages arising out of your use of our products or services.
Our responsibility is limited to the value of the product purchased.

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11. Privacy

We value your privacy. Your personal data is handled securely and used only in accordance with our Privacy Policy.
By using our website, you consent to the collection and use of your data as described.

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12. Governing Law

These Terms & Conditions are governed by the laws of India.
Any disputes shall be subject to the exclusive jurisdiction of the courts in Pune, Maharashtra.

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13. Contact Us

We’re here to help!

📍 Visit our office branch:
Shivtirthnagar, Paud Road, near Kothrud,
Pune – 411038, Maharashtra, India

📞 Call us: +91 99701 87511
📧 Email: support@sustainableera.world
💬 Chat with us: Available on our website